Frequently Asked Questions

I want Cloud Configured to manage the Cloud infrastructure for our business, but I have infrastructure on premise. Is that OK?

Yes, absolutely! At Cloud Configured, we understand that many businesses are in a transition phase, moving towards cloud-based solutions while still operating some on-premises infrastructure. It’s completely okay to be in this position; in fact, it's quite common.

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Here's How We Approach It:

Before diving into managing your cloud infrastructure, we kick things off with a thorough assessment of your current environment. This helps us understand exactly what you have in place, both in the cloud and on-premises. Here’s why this step is crucial:

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• Tailored Monitoring and Management: By getting a clear picture of your on-premises infrastructure, we can tailor our services to ensure nothing gets left behind. Our goal is to provide seamless management across your entire IT landscape.

• Smooth Integration: Understanding your on-premises setup allows us to better integrate and monitor these systems alongside your cloud environment, ensuring they work together harmoniously.

• Future-Proofing: This initial assessment isn’t just about the here and now. It’s about laying the groundwork for a future where your business can transition more of its operations to the cloud at your pace, with our full support.

Do you offer Managed IT Services for businesses outside of Southwest Michigan?

Our Managed IT Services extend beyond the confines of Southwest Michigan to businesses across the United States. Regardless of your location, we're equipped to provide top-tier IT solutions tailored to your needs.

We're focused on partnering with businesses that are looking to leverage cloud technology for their IT infrastructure. You might be a perfect fit for our services if you are:

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• Interested in Cloud Adoption: If your goal is to reduce reliance on on-premises infrastructure by transitioning to cloud-based solutions, we're here to assist. Our expertise lies in helping businesses migrate to the cloud, enhancing their operational flexibility and efficiency.

• Looking to Implement Cloud Technologies: Our services are ideal for businesses planning to update their IT systems with cloud technologies. We provide the guidance and support necessary to integrate these solutions seamlessly into your operations.

• Aiming to Minimize On-Premises Infrastructure: For companies seeking to decrease their physical IT footprint, we offer strategies to adopt cloud configurations effectively, thereby reducing on-premises presence and related costs.

Let's Discuss Your IT Goals
Our approach is to understand your specific needs and explore how we can meet them with our Managed IT Services. If you're interested in modernizing your business with the cloud and meet the criteria mentioned, we encourage you to reach out. We're ready to have a detailed conversation about how our services can support your business objectives.

What Happens If You Need Physical Access to My On-Premises Device?

We understand that managing IT infrastructure doesn’t stop at the digital frontier. Sometimes, there’s just no substitute for being hands-on. That’s why, even though you might be far away, we’ve got you covered.

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Partnering for Hands-On Support

To ensure we can provide comprehensive support regardless of your location, we’ve partnered with local facilities like Field Nation. This partnership allows us to extend our reach, offering smart hands services across the country. Here’s how it works:

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• On-Demand Physical Support: Whenever there’s a need for physical intervention on your premises—be it setting up new hardware, troubleshooting, or regular maintenance—we can swiftly arrange for a qualified local technician to assist.

• Seamless Integration with Our Remote Services: These smart hands act as an extension of our remote team. They’re equipped to handle on-site tasks under our guidance, ensuring any physical intervention is aligned with your overall IT strategy and our quality standards.

• Nationwide Coverage: Our partnership with local facilities ensures that no matter where you are in the U.S., whether in California or beyond, you have access to the same level of expert, physical IT support as our local clients do.

Keeping Your IT Running Smoothly, Coast to Coast

We’re committed to making sure that distance never comes in the way of delivering the full spectrum of IT services you need. Whether it’s a remote fix or an on-site adjustment, our team and our partners are ready to ensure your IT infrastructure operates at its best, with no interruptions.

How does the process work for a project-based solution?

1. Complimentary Consultation with a Technical Advisor.

2. Discovery and Assessment session.

3. Statement of Work (SOW) provided.

4. Assigned a Project Manager and Engineer.

5. Project Kickoff.

6. Scheduling with regular touch points.

7. Project Implementation.

8. Final Technical Review.

9. Training and Documentation handoff.

10. Project Close.

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All Cloud Configured project implementations align with Microsoft's Cloud Adoption Framework, Well-Architected Framework, and Microsoft Cybersecurity Reference Architectures.

What types of contracts are available?

Cloud Configured provides a range of flexible contract options to suit your needs, including Time and Materials (TandM) for customizable Pay-as-you-go services, Complete Project contracts for end-to-end project delivery, and Managed Service Agreements for ongoing support and upkeep of your cloud and/or on-premises systems.

Where is your Technical Staff located?

United States of America

Are your Technicians, Engineers, and Architects certified?

Yes, our IT staff is required to maintain certifications in their respective areas of expertise. 
Please find a list of some of these certifications below:
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• Microsoft Certified Azure Solutions Architect Expert

• Microsoft Certified Azure Administrator Associate

• Microsoft 365 Certified Enterprise Administrator Expert

• Microsoft 365 Certified Modern Desktop Administrator Associate

• Microsoft Cybersecurity Architect

• Microsoft Certified Security Operations Analyst Associate

• Microsoft Certified Systems Engineer

• Azure Virtual Desktop Specialty

• Microsoft Certified Systems Administrator

• Microsoft Certified Security Compliance and Identity

• Microsoft Certified: Identity and Access Administrator Associate

• Microsoft Certified: Information Protection and Compliance Administrator Associate

• Microsoft Certified Azure Fundamentals

• Microsoft 365 Certified Fundamentals

• Microsoft Certified Trainer